If you need to rely upon assistance during your journey at Dortmund Airport, please indicate the nature of your disability and in which areas you will need assistance when you book your flight.
This advance notification is important to help us co-ordinate our employees. It cannot otherwise be guaranteed that you will receive the help that you need. Please also make sure to contact your doctor to ensure that there are no medical problems with regarded to you flying.


The following four categories will allow you to correctly classify yourself:

WCHC - Wheel Chair Cabin Seat
The passenger always requires a wheelchair and is also unable to move in the aircraft cabin without the help of a third party. The passengers will be using their own wheelchair.

WCHS - Wheel Chair Steps
The passenger cannot climb steps, but can cover a small distance on foot.

WCHR - Wheel Chair Ramp
As a rule, this guest does not require a wheelchair, or only requires one to cover longer distances.   He or she can climb small flights of stairs.

BLND
Passengers with visual impairments and blind people.

DEAF
Passengers heavily hearing-impaired or deaf.

Dortmund Airport is located on the eastern edge of the Ruhr area and is quickly and easily accessible from all directions via the national road network. It is found very close to the A 40 (B 1) and the A 44. For those travelling from the airport by car or taxi, there is a loading/unloading area located directly at the terminal (on both the arrivals and departures level). This leaves only mere metres to be coped with.

Further information concerning arrival by car can be found here.

The direct bus connection from Dortmund main stations (the AirportExpress) and from Holzwickede station (the AirportShuttle) enabled quick and easy access by public transport. All shuttle buses are fitted with low floor systems and thus are easily accessible to wheelchair users. They stop directly in front of the terminal. Detailed information about arrival by public transport can be found in the current flight schedule or on our website.

Further information concerning arrival by public transport as well as the bus schedule can be found here.

For passengers with physical disabilities, the possibility exists to book disabled transport services provided by the City of Dortmund / DEW21 via the Dortmund Airport Travel assistance service (PRM). This service will transport you and your baggage to the airport on the day of departure and back home when you land once more. This additional service carries a charge. More detailed information and pricing can be found at Travel assistance Service (PRM).

Further information can be found on the DEW21 website.

All car parks are provided with parking spaces suitable for the disabled. Car park P1 is located directly next to the terminal building and is thus the ideal way for those with physical disabilities to reach the airport unhindered.

Please note that pickup by the Travel Assistance service (PRM) can only take place from car park 1 (Level 1)!

Passengers with disabilities can park free of charge at Dortmund Airport by using the marked spaces in car parks P1 and P2.   A prerequisite for the use of these spaces is a severe disability ID with the disability code "aG" (extreme walking disability), "B1" (blind), "H" (dependent) or "B" (constant supervision required)

Important: the free exit ticket will only be issued on the day of return at the information desk – you must present your air ticket in order to receive this. Please note that reimbursement at a later date is not possible.

All parts of the terminal are easily accessible. Shops and Restaurants are located on the ground floor. Lifts connect all levels. Disabled toilets can be found in both the open areas of the terminal and beyond the security control point. Please take note of the appropriate signposting. Should you have a problem finding your way, please turn to Airport information on the departure level (level 1) or to the Travel assistance service (PRM) on the arrivals level (level 0).

If you are travelling with your own wheelchair or walking aid, you may have to hand over these items as baggage at the Check-in counter. If this should be the case, the airport will provide you with a wheelchair free of charge, which you can use right up until boarding. Wheelchairs and walking aids are generally transported free of charge by airlines. Special regulations apply to battery powered wheelchairs.   Information about these rules is available from your airline.

A overview of contacts for all airlines at Dortmund Airport can be found here.

There is a Transport assistance service (PRM) at Dortmund Airport, which takes care of physically impaired passengers on behalf of the airlines. Our employees are trained accordingly so that they may tend to your every need.
Service times: from 4:30 a.m. to 10:30 p.m. (longer in the case of delayed flights)

This cost free Transport assistance service (PRM) is provided for all passengers with a disability or with reduced mobility. This includes the following groups:

• Passengers in permanent need of a wheelchair
• Passengers who cannot climb stairs, but who are able to take a few steps to their seat
• Passengers who require a wheelchair for longer distances, but who can climb short flights of stairs and take a few steps to their seat.,
• Blind passengers and those with impaired vision
• Deaf passengers
• Mentally disabled passengers

The so-called Pick-up points have been established for departing passengers. After arriving at the airport, Transport assistance service (PRM) can be called upon from one of the contact – the passengers will then be collected from these points and taken care of until their flight departs.

The following pick-up points can be used:
• all Check-in counters (Departure level/Level 1)
• Information desks (Departure level / Level 1)
• Telephone point in car park P1 (Level 1)
• Telephone point in front of the West entrance (Departure level / Level 1)

Important note: Please make sure that you are at the airport at least two hours before departure in order to pass through check-in and security without any time pressure.

Arriving passengers will be collected by the Transport assistance service (PRM) in the aeroplane itself.   They will then be accompanied through passport control and baggage reclaim all the way to the central meeting point on the arrivals level. If required, an airport wheelchair will be made available for use from the aircraft.  If requested, our service team will also happily assist you in switching to your own wheelchair afterwards.   A Drop-off point has been set aside on the arrivals level (level 0 – baggage reclaim exit to act as a central meeting point for those collecting arriving passengers.   Please take note of the appropriate signposting.